Unit SHC 51: Use and develop systems that promote communication

24. 10. 2012 Unit SHC 51 Use and develop systems that promote dialogue Criteria 1. 1,1. 2,1. 3 Review the groups and individuals whose communicating cultivate you must address in your formulate role. Explain how you support potent converse within your hunt role. Analyse the barriers and ch exclusivelyenges to conversation within your go away role. Communication bottom be defined as cultivation transfer. This slew be exchange of thoughts,messages, sense of smellings. The focussing we transfer information is by mother tongue,signals or writing ,to express oneself in such a way that one is really and illuminely understood.We all use a variety of communion techniques to both image and be understood. With verboten dialogue nonhing would get done,no information would be passed on. Communication sh be place to inform ,to support,educate,give and receive instruction, cover records,liaise and coordinate. All these communications can service any or all of the service user s and key masses in the health and social care and small fryren and young masss shots . In this sectors communication is used to berate round contends,concerns,attitudes and smellings as fountainhead as to im man information.Communication is vital for those who desire and for those already operative in the childcare sector. In this sector practitioners need to found relationships with children,their parents and other relevant authorities. As a practitioner I communicate with parents ,colleagues,children and other professionals ,such as health visitors,social lopers,medical stuff,sales reps,visitors to the panorama,other managers. Therefor I act sure that everybody is provided with the necessary information they need. My communication has to be clear and concise both vocal and written.Without these skills I cannot control productively with individuals ,in my case these are children,colleges,parents and family members,outside agencies. Without communication the world would be a lonely place and communication is particularly grievous in my release role as it can affect the relationships I micturate. Team communication is important as it is essential to time lag everyone in the group have it offledgable about what is going on within our work setting. To enable my team to do this successfully ,my colleges have to arrest their relationships grow and blossom,as they relay mainly on effective communication.The first time I meet a stark naked parent or child it is important that I am hearty and welcoming. This is the start of the relationship and it is comfortably to begin with firm foundations and that they get a positive feeling about me. The day-to-day conversations, of inquire How are you? or just asking about psyches weekend easily build up rapport with a parent or child and gradually the relationship moves on from that first friendly hello as I get to learn much about them and they learn more about me.To gain and share information I find out information from the parents and children to help me do my job effectively and ensure that the needs of the children are met. I gain a good knowledge of the children and in return I share information with them. It is too beneficial for me to build relationships with other professionals so that I may gain and share information with them to help us run our setting effectively. To gain reassurance and acknowledgement whilst functional with young children I give them reassurance physically with positive comments and acknowledge them by fork uping that I am interested in what they are doing.Reassurance and mention is also important to me by children existence content in my setting and their parents acknowledging that they are happy with care their children are receiving. Communication takes vital and immense part of my work role as a manager and for me being a successful and meaningful communicator is essential . Our survival and success as humans has been dependent o n our ability to communicate. hatful communicate for diverse reasons to t from each one,to learn,to relate.Along with these I use communication to maintain and promote good working relationships,to encourage the children to communicate effectively,to ensure that everybody knows where they stand,to get my colleagues their point across and ensure safety in the work environment,to help people understand how I feel and act accordingly,to work together and prevent errors,express my wants and needs,to help build and maintain trust,to negotiate and liaise with others.To support and develop my communication skills as a manager I make sure that I keep myself up-to-dated with all the relevant informations and news and pass them on to the relevant authorities. To keep my communication effective I use one way method fax,e-mail,memo,voice mail,letter two way method -in mortal,phone calls collaborative method -team meetings,consulting,decision make,group problem solving. In my work role as a manager, one of the ways I ensure the correct methods of communication are being assessed and used effectively for the service users within my setting, is to review care plans.I do this during supervisions with the key workers, I check that the needs and wishes of the children are being met, and recorded appropriately. I also ensure that the way information is recorded is done so in such a format that can be understood by all that need to read it( large imprint and avoid employ jargon. ) I also maintain contact with family members, care managers via email and the mobilize to ensure that all necessary information is passed on. This can be stiff or informal.Part of my role is to help the staff to develop care plans, a large part of that is aimed at ensuring the staff understand the immenseness of identifying the outperform method of communication base, on each individual needs, if somebody is non verbal use of signs or pictures or has sight problems utilize large print etc. I make sure that the key workers know the importance of acting as an advocate to ensure the rights of the individual are met, and to braggy support and guidance on how best to achieve this.One of the ways that I inform my stuff and the parents of up-and-coming events is to use a notice board, which is fixed in a visible part of the setting and is written using appropriate wording and text. To support effective communication in my work role is also important to build prize in business,inspire confidence,develop a distinct psycheality and reveal my ability to others. It is vital in establishing effective relationships in my work setting by allowing practitioners to expect support from colleagues/ focussing and to provide them with the necessary support in times of stress and difficulty.Effective communication is one of the most important sources of my work. When practitioners communicate effectively with children this benefits massively on their learning and development,and they become to trust and reward them as practitioners. Family and friends know me well and will usually understand me, even if I communicate poorly(predicate) or very informally. Communicating with people at work is distinct be convey it is important that colleagues communicate respect for each other. Colleagues who do not show respect for each other may fail to show respect to the people who use the setting.I oft have to greet colleagues by asking if they are well and spend time on warm-up talk in order to show that I value them. I need to demonstrate that I am a good listener and can remember details of conversations with my colleagues. Colleagues have to develop trust in each other. It is important to demonstrate that I respect the confidentiality of conversation with colleagues. My work setting has its own social expectations about the correct way to communicate thoughts and feelings,which is in disagreement with the social expectations when communicating with my friends and fam ily.Although communication between colleagues may often be informal it is important that they use skilled communication in order to develop respect and trust. As in that respect has been,and will appease to be,an increase in the demand for good communication skills,as everyday intent history is becoming more complex and most jobs now need good communication skills,as it is crucial for progress in our changing world. In my work role ,as in all health and social care settings, thither are barriers that affect my communication. These barriers are sometimes extremely difficult to whip or very easy.The reasons that can block my communication can vary- difference in civilisation and valuespersonal feelings and difficulties in my own lifefeeling unsafe or unwell,tirednot listening effectively,environment factors. Environmental factors that captivate communication It is very hard to hear what someone is saying if there is a lot of background noise. It is also very difficult to make sense of other peoples facial expressions if I cant bump into their faces properly due to poor lighting. Rooms with rough seating positions might mean that a group of people cannot see each other comfortably.People sometimes feel uncomfortable if they are hard to communicate with a person who is too close or at a distance. A room that is too hot, stuffy or refrigerating may inhibit communication if it makes people feel tired or stressed. The environment also plays an important role in the effectiveness of communication aids. For instance, hearing aids will amplify background noise as well as the voice of the speaker. A noisy environment may therefore be difficult and unpleasant for someone who is using a hearing aid. Good lighting will be critical for someone who supports their intellectual of speech with lip reading.Time limits can also interfere with communication. Barriers associated with personality, self-esteem, impatientness and depression Sometimes people can manufact ure their own barriers because they feel stressed by the wound up needs of the people they work with. sense of hearing to others can involve hearing about frightening and depressing situations. People sometimes stop listening in order to avoid execrable emotions. Tiredness, lack of time or a desire to avoid emotional stress can create a barrier to providing caring communication.Building an savvy of another person and establishing a caring presence can be very difficult when their personality or self-esteem needs create a barrier. Many people who are depressed or anxious experience negative thoughts that just come to them. Attempting to understand these thoughts and feelings can feel like trying to find a way through a brick wall. It may feel as if there is an emotional barrier preventing the person from experiencing any positive emotions. Sensory impairment and disability A afferent impairment means that a persons senses do not work effectively.Impairments create the first kind of communication barrier, where information is not fully received. Disability is not the same as impairment. Some people experiencing barriers because of their difference may have a communication disability. In my work role I come across with people who suffer with a variety of disabilities or learning difficulties. If I meet a person who has visual disability then I would have to support him/her in order for communication and interpersonal interaction to be effective. It would be important for me to have appropriate resources such as glasses,magnifiers and high quality surroundings such as lighting.Along with these I need to use a clear tone and voice and speak louder so the person can understand what is being said,as him/her wouldnt be able ti lip read. perceive disability is another communication barrier. If I am communicating with someone who is partly or fully deaf ,then I have to take into consideration the environment in which the communication takes place. Physical disabi lities,such as speech impediment, could cause difficulty in communication. In this case ,the use of sighs and symbols,used in different ways (facial expressions and slew gestures) can help my practice.Barriers associated with assumptions Building an understanding of other peoples needs takes time and effort. Jumping to conclusions and making assumptions can save mental effort and time, but assumptions may cause me to misinterpret what another person is trying to communicate. For example, I might gestate that I dont need to listen to a person because I already know what his/her needs are. Assumptions can create a barrier because people stop listening and checking their understanding of other peoples communication. Some people make assumptions that people who have a disability are damaged normal people.When disabled people are seen in this way, they might be pitied or ignored. Difference in culture and values Many cultures have different beliefs about suitable communication between people,for example they may consider certain body oral communication and hand gestures appropriate ,but others may find it offensive. An example of this is the thumbs up hand gesture ,which is commonly used to show that something is good or OK,but it is an aggravate if you were to show somewhere in Iran, Afganistan,Nigeria and parts of Italy and Greece. Also,a style in part part of the dry land could be different from somewhere else in this country (dialects).Accents and dialects can be confusing to understand the same for accents, in Britain there are many of these such as Geordie and Cockney Rhyming ingest. In my work role I must understand and respect peoples cultural backgrounds,thinking before I speak or make a certain action ,whether it is appropriate. Effective communication in my work role is also to make sure that the people know that what is said is kept confidential,and that I will not judge them based on what is said. I must be sensitive to the peoples needs and fee lings,by not discriminating,judging or showing negative body language towards them.